Question 1

What is Romanian Supplier?

Accepted Answer

Romanian Supplier is a Business-to-Business (B2B) marketplace platform operated by SC FABRICATINRO SRL. We connect international buyers, purchasing managers, and procurement professionals with quality Romanian manufacturers, suppliers, exporters, and service providers. Our platform provides a searchable directory of companies, products, and brands, along with tools for businesses to showcase their offerings and connect directly.

Question 2

Who can use Romanian Supplier?

Accepted Answer

Romanian Supplier is exclusively for business users (B2B). It is designed for international buyers, purchasing managers, procurement professionals seeking Romanian suppliers, and Romanian manufacturers, suppliers, and exporters looking to reach global markets. You must be at least 18 years old and represent a legitimate business entity to create an account.

Question 3

How do I create an account?

Accepted Answer

Click the "Register" button in the top right corner of the website. Choose your account type (Buyer or Supplier/Merchant), provide your email address and create a password, then fill in your business information. You'll receive a confirmation email to verify your account. Once verified, you can log in and complete your profile.

Question 4

What are the different account types?

Accepted Answer

We offer two account types: (1) Buyer Accounts - FREE for international buyers, purchasing managers, procurement professionals, and businesses seeking Romanian suppliers. Full platform access at no cost. (2) Supplier/Merchant Accounts - For Romanian manufacturers, suppliers, exporters, and service providers. Available in Free (basic visibility) and Premium subscription tiers with enhanced features.

Question 5

Is Romanian Supplier really free for buyers?

Accepted Answer

Yes! All buyer accounts have completely FREE and unlimited access to the Romanian Supplier platform. Buyers can search, browse, save favorites, contact suppliers, and use all buyer-facing features at no cost. We never charge buyers any fees, commissions, or transaction charges. Our business model is to provide value to buyers while generating revenue through supplier subscriptions.

Question 6

How do I search for products or suppliers?

Accepted Answer

Use the search bar at the top of any page, or navigate to the Companies, Products, or Brands pages from the main menu. You can filter results by category, industry, location, certifications, and other criteria. Use advanced filters to narrow down results based on export experience, company size, product specifications, and more. All search features are free for buyers.

Question 7

How do I contact a supplier?

Accepted Answer

On any company or product page, click the "Express Interest" or "Contact Supplier" button. Fill in your inquiry details including your requirements, quantity, timeline, and any specific questions. The supplier will receive your message with your contact information and can respond directly to you via email. Your inquiry is sent instantly and free of charge.

Question 8

Are the products and prices verified?

Accepted Answer

We verify company registration details and basic business information. However, specific product details, specifications, and pricing are provided directly by suppliers. We recommend contacting suppliers to confirm current pricing, availability, technical specifications, certifications, and minimum order quantities before making purchasing decisions. Always conduct your own due diligence.

Question 9

Can Romanian Supplier help negotiate prices or handle transactions?

Accepted Answer

No. Romanian Supplier is a marketplace platform only. We are not a party to any transactions between buyers and suppliers. We do not negotiate prices, act as brokers, handle payments, or provide escrow services. All commercial relationships, contracts, negotiations, payments, and transactions occur directly between you and the suppliers. We facilitate the connection only.

Question 10

What if I have an issue with a supplier?

Accepted Answer

Since transactions occur directly between buyers and suppliers, any disputes or issues must be resolved between the parties involved. We recommend establishing clear contracts, payment terms, and quality standards before placing orders. Romanian Supplier cannot mediate disputes or resolve commercial disagreements. However, you can report fraudulent or suspicious behavior to us at contact@romanian-supplier.com.

Question 11

How do I list my company on the platform?

Accepted Answer

After creating a Supplier/Merchant account, navigate to your dashboard and click "Add Company". Fill in your company details including registered business name, VAT number (if applicable), description, industry categories, location, contact information, certifications, and upload your company logo. Your listing will be reviewed for compliance and published within 24-48 hours.

Question 12

Can I edit my company listing after publishing?

Accepted Answer

Yes! You can edit your company listing at any time through your dashboard. Click on your company name, select "Edit", make your changes, and save. Updates to basic information are reflected immediately. Changes to company name, registration details, or significant business information may require re-verification.

Question 13

How do I add products to my company profile?

Accepted Answer

Go to your dashboard, select your company, and click "Add Product". Fill in product details including name, description, category, specifications, price range (optional), and upload high-quality product images. The number of products you can add depends on your subscription plan: Free (1 product), Basic (1 product), Professional (50 products), Enterprise (999 products).

Question 14

How do I add brands to my company?

Accepted Answer

From your dashboard, select your company and click "Add Brand". Enter the brand name, description, upload brand logo and images, and specify the product categories associated with that brand. Free and Basic plans allow 1 brand, while Professional and Enterprise plans offer multiple brands. Brands help organize your product portfolio and improve discoverability.

Question 15

Why is my company listing not appearing in search results?

Accepted Answer

Several factors affect visibility: (1) Your listing may still be under review (24-48 hours), (2) Your profile may be incomplete - ensure all required fields are filled, (3) Free plan listings have lower priority than paid subscriptions, (4) Your listing may not match the specific search criteria used. Upgrading to a paid plan significantly improves visibility and search ranking.

Question 16

What subscription plans are available for suppliers?

Accepted Answer

We offer four plans: (1) FREE - Basic company listing with limited visibility, (2) BASIC - €9/month or €108/year - 1 brand, 1 product, priority over free listings, (3) PROFESSIONAL - €109/month or €1,308/year - 50 products, email marketing, CRM access, featured status, (4) ENTERPRISE - €299/month or €3,588/year - 999 products, multilingual SEO, featured listings, custom landing page. Visit our Pricing page for complete details.

Question 17

How do I upgrade my subscription?

Accepted Answer

Go to your dashboard and click on "Subscription" or "Upgrade Plan". Select your desired plan (Basic, Professional, or Enterprise) and billing frequency (monthly or annual). Click "Upgrade" and you'll be redirected to our secure payment page powered by Stripe. Complete the payment and your new features will be activated immediately. Annual plans offer savings compared to monthly billing.

Question 18

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time through your account settings under "Subscription Management". Your access to premium features will continue until the end of your current billing period (month or year). After cancellation, your account will automatically downgrade to the Free plan. Fees are non-refundable for the current billing period.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor, Stripe. All transactions are encrypted with industry-standard security (PCI DSS Level 1 certified). Payments are processed in EUR (Euro) or RON (Romanian Leu). For Romanian companies, VAT (19%) is automatically added to subscription fees.

Question 20

Do you offer refunds?

Accepted Answer

Subscription fees are generally non-refundable. However, refunds may be considered on a case-by-case basis within 14 days of initial purchase if no services have been rendered, in accordance with Romanian consumer protection regulations. To request a refund, contact us at contact@romanian-supplier.com with your order details and reason for the request.

Question 21

What happens if my payment fails?

Accepted Answer

If a payment fails, we will attempt to process it again automatically within 3-5 days. You'll receive an email notification. If payment continues to fail after multiple attempts, your subscription may be suspended and your account downgraded to the Free plan. You can update your payment method in your account settings at any time to prevent service interruption.

Question 22

Can I switch between monthly and annual billing?

Accepted Answer

Yes. You can switch from monthly to annual billing at any time to take advantage of annual savings (equivalent to 2 months free). The change will take effect at your next billing date. Switching from annual to monthly billing will apply at the end of your current annual subscription period. Contact us if you need assistance with billing changes.

Question 23

How do I save companies or products to my favorites?

Accepted Answer

Click the heart icon on any company, product, or brand page to add it to your favorites. You must be logged in to use this feature. Your saved items are stored in your account and accessible from any device. Access your complete list of saved items from your dashboard under "Saved Items" or "Favorites".

Question 24

Can I organize my saved items into lists or folders?

Accepted Answer

Currently, all saved items (companies, products, brands) appear together in your favorites list in your dashboard. You can filter and search within your saved items. We are working on adding custom lists, folders, and tags in a future update to help you better organize your saved items by project, category, or priority.

Question 25

How long are my favorites saved?

Accepted Answer

Your favorites are saved permanently as long as your account remains active. They are synchronized across all devices where you log in. If you delete your account, all saved favorites will be permanently removed. If a supplier deletes their listing, it will be removed from your favorites automatically.

Question 26

How do I change my password?

Accepted Answer

Go to your dashboard and click on "Settings", then "Profile Settings" or "Security". You'll find an option to "Change Password". Enter your current password for verification, then enter your new password twice to confirm. Click "Save Changes". For security, we recommend using a strong password with at least 8 characters, including uppercase, lowercase, numbers, and special characters.

Question 27

How do I update my profile information?

Accepted Answer

Navigate to your dashboard and click "Settings", then "Profile Settings". Here you can update your personal information (name, email, phone), company information (company name, position, country), and communication preferences. Supplier accounts can also update business details, VAT numbers, and company descriptions. Remember to save your changes.

Question 28

I forgot my password. How can I reset it?

Accepted Answer

On the login page (romanian-supplier.com/login), click "Forgot your password?" below the login form. Enter your registered email address and click "Send Reset Link". Check your email for a password reset link (also check spam/junk folders). Click the link and follow the instructions to create a new password. The reset link expires after 24 hours.

Question 29

Can I change my email address?

Accepted Answer

Yes. Go to your dashboard settings and update your email address in the "Profile Settings" section. You'll receive a verification email at your new address. Click the verification link to confirm the change. Until verified, your old email address remains active. This ensures account security and prevents unauthorized email changes.

Question 30

How do I delete my account?

Accepted Answer

To permanently delete your account, go to your dashboard settings and look for "Account Management" or "Delete Account" option. This action is permanent and cannot be undone. All your data including company listings, products, brands, saved items, and inquiries will be permanently removed. Active subscriptions should be cancelled before deletion. For assistance, contact us at contact@romanian-supplier.com.

Question 31

Can I have multiple accounts?

Accepted Answer

No. According to our Terms of Service, one person or legal entity may not create multiple accounts without prior written consent. If you represent multiple companies, please contact us at contact@romanian-supplier.com to discuss multi-company account options. Creating duplicate accounts may result in suspension of all accounts.

Question 32

Who operates Romanian Supplier?

Accepted Answer

Romanian Supplier is operated by SC FABRICATINRO SRL, a Romanian limited liability company registered in Iași, Romania. Company details: CUI 42471925, Registration Number J2020000965222. We are governed by Romanian law and European Union regulations. Contact us at contact@romanian-supplier.com.

Question 33

Is my personal data safe?

Accepted Answer

Yes. We take data protection very seriously and comply with GDPR (EU 2016/679) and Romanian Law 190/2018. Your data is stored securely on EU servers (via Supabase), encrypted in transit and at rest. We never sell your personal data. Payment information is processed securely through Stripe (PCI DSS certified). Read our full Privacy Policy at romanian-supplier.com/privacy-policy.

Question 34

What cookies does Romanian Supplier use?

Accepted Answer

We use strictly necessary cookies for authentication and platform functionality, functional cookies for preferences and saved items (with consent), and analytics cookies to improve our services (with consent). You can manage your cookie preferences through your browser settings. For detailed information, see our Cookies Policy at romanian-supplier.com/cookies-policy.

Question 35

What are the Terms of Service?

Accepted Answer

Our Terms of Service govern your use of the Romanian Supplier platform. They cover account eligibility, B2B-only use, free access for buyers, subscription plans for suppliers, user conduct, intellectual property, disclaimers, limitation of liability, and dispute resolution under Romanian law. By using our platform, you agree to these terms. Read the full Terms of Service at romanian-supplier.com/terms-of-service.

Question 36

How do I report inappropriate content or fraudulent listings?

Accepted Answer

If you encounter inappropriate content, fraudulent listings, copyright infringement, or suspicious activity, please report it immediately to contact@romanian-supplier.com. Include the URL of the listing/content, a description of the issue, and any supporting evidence. We investigate all reports and take appropriate action, including content removal and account suspension if necessary.

Question 37

What is Romanian Supplier's business model?

Accepted Answer

Romanian Supplier operates on a B2B freemium model. Buyers (international purchasing managers) have completely FREE access to search and connect with suppliers. Romanian suppliers can list for free with basic visibility or subscribe to premium plans (Basic, Professional, Enterprise) for enhanced features, priority placement, and marketing tools. This model allows us to provide maximum value to buyers while supporting high-quality supplier listings. Learn more at romanian-supplier.com/our-business-model.

Question 38

Is Romanian Supplier available in other languages?

Accepted Answer

Currently, our platform is primarily available in English to serve our international buyer audience. Romanian language support and additional languages are planned for future releases. Enterprise plan subscribers may have access to multilingual SEO features for their listings. Stay tuned for updates!

Question 39

Can I download supplier information or export search results?

Accepted Answer

Currently, we do not offer bulk data export features to protect supplier information and comply with data protection regulations. However, you can save companies to your favorites for easy access and reference. You can also print individual company profiles or save them as PDFs using your browser's print function.

Question 40

What photo requirements should I follow for my listings?

Accepted Answer

Use high-quality images (minimum 800x800 pixels, recommended 1200x1200 or higher). Supported formats: JPG, PNG. Maximum file size: 5MB per image. Show products clearly with good lighting and neutral backgrounds. Include multiple angles for products. Company logos should be square or rectangular with transparent backgrounds (PNG) when possible. Avoid watermarks, excessive text, or low-resolution images.

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